Questions

Choose free click & collect at checkout. We will email you when your order is ready to collect.

Pick it up from the click & collect lockers at The Cave Gym, 29 Stephen Street, South Toowoomba. The lockers are open 24/7, so you can collect any time that suits you.

Yes. We deliver Australia-wide. Delivery options and costs are calculated at checkout from your address and order. Delivery times depend on where you are.

If you are in Toowoomba, free 24/7 click & collect is often the fastest way to get your order.

Yes. If you find an identical product cheaper at a competitor in the Toowoomba Region, we will match their price in-store, and you still get your Cave Sports Nutrition Points on top.

Ask our team in-store and show the price you want us to match. We may not match if the price is below our cost, or if the competitor's item is out of stock, short dated or damaged. Read the price match policy.

You can ask for a return within 14 days of purchase. The item must be unused, in the same condition you received it, and in its original packaging. We need a receipt or other proof of purchase.

We do not give refunds or exchanges for a change of mind. If you think a product is faulty, show proof of purchase and we will look at a refund or replacement. You pay the cost of return shipping.

Read the full returns policy.

Yes. Choose Afterpay or Zip at checkout. About Afterpay · About Zip.

Each product page shows the flavours and sizes we have. Select your flavour and size before you add the product to your cart.

Not sure which one to get? Ask our team in-store or send us a message. We are happy to help.

If you can't find a product or brand on the site, contact us with the product name and size. We will check if we can get it in for you.

Yes. We have Cave Sports Nutrition Points. Sign up online or at reception to earn dollars back on all your in-store and online purchases.

No. You must be a member with an access key to come in outside staffed hours. We have a tailgating alarm and camera that detects when more than one person walks in per tag. A screenshot of the footage goes straight to the owners and management. The member who lets someone in will be contacted and can be fined $150.

Members with key fobs can access the gym 24/7. Casual visits, bouldering, creche, recovery sessions and the supplement store are only available during staffed hours.

Monday to Friday: 7:00am to 8:00pm
Saturday: 7:00am to 6:00pm
Sunday: 7:00am to 5:00pm

We hope you stay with us. If there is a concern or anything we can help with, please reach out. If you still want to cancel, use our cancellation form.

At the end of your contract, your membership continues. There is no cancellation fee to cancel outside the contracted period. We need a completed cancellation form and 30 days' notice.

Membership fees are taken fortnightly, starting from the first Thursday after you sign up. You can ask which day each fortnight you want your payment to be taken. If a payment fails, a $14.95 dishonour fee applies. Ezidebit charges this fee and The Cave Gym cannot refund it.

Use the GymMaster app. Download the app here. To log in, use the email on your membership and the password you made when you signed up (the default is your mobile number).

It is an add-on package for any standard or concession membership. It gives you access to the infrared sauna, group fitness, yoga and Pilates, creche and bouldering (rock climbing).

Use the GymMaster app. Download the app here. To log in, use the email on your membership and the password you made when you signed up (the default is your mobile number). Book one slot per child.

From 8 weeks old, once vaccinated.

Every member must check in when they arrive. Scan your fob at the reception desk or front door, or use your mobile number on the tablet at reception.

This is usually because of a problem with your payments, or your prepaid membership has ended. See reception, call us on 07 4599 3858 during staffed hours, or message us on Facebook.

No booking needed. Pay at reception during staffed hours and we will set you up straight away. See pricing and more information.

If the sauna is part of your membership (Gold, Platinum and Lifestyle memberships, and all members who signed up before 1 June 2021), scan your tag outside the sauna room door and it will let you in 24/7. If it is not part of your membership, you can upgrade or pay for a single visit. See the team at reception during staffed hours.

See reception during staffed hours. You can also call us on 07 4599 3858, email info@thecavegym.com.au or message us on Facebook. After hours, a Facebook message is best.